Why was I charged \$147 when I signed up for the monthly plan?
It looks like you accidentally signed up for the Yearly Starter Plan. Here’s a screenshot from our Pricing page showing the option to choose the Yearly plan, which is selected by default:

But fret not! It’s easy to switch to the monthly plan and get a refund for the remaining charges.
Here’s how you can do that:
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In the Account menu at the top of the screen, click on Billing. |
2. |
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Click on Manage Subscription. |
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Choose the Starter Monthly plan. |
Note: If you were recently charged for the Yearly plan, the system will automatically refund you the $130 difference and charge you $17 per month only.
Please keep in mind that most banks typically take 2 to 3 business days to process the refund on their end but your bank could be different. You will need to contact your bank to get that information.
If the system doesn’t show you a refund being issued, simply contact us at our 1-Hour Support desk and we’ll be happy to help.